Frequently Asked Questions/
CAN I SEND YOU MY PRODUCTS TO BE REPRESSED?
Absolutely! Just send your items to us, and we’ll handle everything, returning them fully condensed. Please note, our condensing services are currently available only within Canada.
WHY BOOK A KIT EDIT?
Together we can review your kit and structure a plan to get your kit condensed. It allows us to properly analyse and understand how you work to better costumize your kit experience.
HOW MUCH TIME DOES IT TAKE?
Products depot at different rates, and it depends on the size of your kit. It can take between 3-7 days depending on the project.
DO YOU OFFER KIT SPLITS?
Yes! We do offer and highly encourage kit splits. This is a great option if you have more than one kit, or if you'd like to share products with another artist.
WHAT IF I NEED MY KIT WHILE YOU ARE WORKING ON IT?
You can drop your kit off in batches, temporarily keeping what you need for jobs. Local expedites are also available upon request.
DO YOU OFFER PRO DISCOUNT?
We do not offer pro discounts, as our services and tools are already designed with professional artists in mind.
HOW MUCH DOES IT COST?
We offer packages and a la carte options to better suit each artist’s needs and budget. + Cost of organizational tools such as palettes, bottles & containers if client is unable to provide them.
DO YOU OFFER ANY REFUNDS OR EXCHANGES?
We do not offer refunds or exchanges. However, you have 48 hours to inspect your kit and report any damages by sending us photos or videos via DM.
DISCLAIMER
It's your responsibility to take good care of your tools, no matter how strong and durable a product is made, if you treat it poorly,
it will break. Condensing your kit is just the first step, taking good care of it is key.